2AGI-AI Product Tools2AGI

Cresta AI is a generative AI platform that provides intelligent contact center solutions. It offers self-service, live coaching, and post-call insights to help contact center teams make every customer conversation count.

To use Cresta AI, contact center teams can integrate the platform into their existing systems. The AI-driven technology centralizes knowledge, insights, and coaching for peak performance. It provides real-time coaching and guidance to agents, automates repetitive tasks through chatbots, and generates business insights from conversational data. Teams can leverage the platform to improve sales efficiency, customer care, and post-call agent effectiveness.

Generative AI-driven intelligence for contact centers Self-service Live coaching Post-call insights Real-time guidance for customer advocates Outcome-oriented coaching Automated common interactions Agent efficiency improvement Team performance visibility Business trend analysis Benchmarking top performers AI-enabled coaching, quality assurance, and performance management

Sales: Cresta for Sales helps teams improve business outcomes and bridge the performance gap between top and bottom performers. Customer Care: Real-time guided responses assist customer advocates in delivering better customer experiences. Post-Call: Outcome-oriented coaching and business insights increase agent effectiveness and efficiency. Collections: Cresta helps collections teams navigate complex regulatory landscapes with compliance at scale. Retention: Identify behaviors for powerful sales outcomes and enhance customer retention strategies. Remote Teams: Cresta provides solutions for managing and coaching remote contact center teams effectively. Industries: Automotive, Retail, Telecom, Airlines, Finance, Insurance Product: Cresta offers various products including Agent Assist, Director, Insights, and Virtual Agent for different contact center needs.

More Contact, visit the contact us page(https://cresta.com/contact-us/)

Cresta AI Company name: Cresta . Cresta AI Company address: 540 Bryant Street, Suite 200 Palo Alto, California 94301. More about Cresta AI, Please visit the about us page(https://cresta.com/about/).

Cresta AI Youtube Link: https://www.youtube.com/@CrestaAI

Cresta AI Linkedin Link: https://www.linkedin.com/company/cresta-inc

Cresta AI Twitter Link: https://twitter.com/cresta